BlackBerry 9788 Smartphone
User Guide
Version: 6.0
To find the latest user guides, visit www.blackberry.com/docs/smartphones.
SWDT643442-941426-0519104425-001
Contents
Quick Help..........................................................................................................................................................................................................
10
Top 10.................................................................................................................................................................................................................
10
Getting to know your smartphone.....................................................................................................................................................................
14
Tips.....................................................................................................................................................................................................................
19
Make it yours......................................................................................................................................................................................................
25
Shortcuts............................................................................................................................................................................................................
32
Phone shortcuts.................................................................................................................................................................................................
32
Message shortcuts..............................................................................................................................................................................................
32
File and attachment shortcuts...........................................................................................................................................................................
33
Typing shortcuts.................................................................................................................................................................................................
34
Media shortcuts.................................................................................................................................................................................................
35
Browser shortcuts..............................................................................................................................................................................................
36
Calendar shortcuts.............................................................................................................................................................................................
37
Search shortcuts.................................................................................................................................................................................................
38
Map shortcuts....................................................................................................................................................................................................
38
Troubleshooting: Shortcuts................................................................................................................................................................................
38
Phone.................................................................................................................................................................................................................
40
Phone basics.......................................................................................................................................................................................................
40
Emergency calls..................................................................................................................................................................................................
42
Volume...............................................................................................................................................................................................................
43
Voice mail...........................................................................................................................................................................................................
44
Speed dial...........................................................................................................................................................................................................
46
Call waiting, call forwarding, and call blocking...................................................................................................................................................
47
Fixed dialing and smart dialing...........................................................................................................................................................................
48
Conference calls.................................................................................................................................................................................................
51
Call logs...............................................................................................................................................................................................................
52
Multiple phone numbers....................................................................................................................................................................................
53
Phone options....................................................................................................................................................................................................
54
Phone shortcuts.................................................................................................................................................................................................
56
Troubleshooting: Phone.....................................................................................................................................................................................
57
Voice commands................................................................................................................................................................................................
60
Perform an action using a voice command........................................................................................................................................................
60
Available voice commands.................................................................................................................................................................................
60
Change the language for voice commands........................................................................................................................................................
61
Turn off choice lists for voice commands...........................................................................................................................................................
61
Change the options for voice prompts...............................................................................................................................................................
61
Improve voice recognition..................................................................................................................................................................................
62
Troubleshooting: Voice dialing...........................................................................................................................................................................
62
Messages............................................................................................................................................................................................................
63
Email...................................................................................................................................................................................................................
63
PIN messages......................................................................................................................................................................................................
79
Text messages....................................................................................................................................................................................................
84
Security options for messages............................................................................................................................................................................
92
Attachments.......................................................................................................................................................................................................
93
S/MIME-protected messages.............................................................................................................................................................................
95
IBM Lotus Notes native encrypted messages.....................................................................................................................................................
101
PGP protected messages....................................................................................................................................................................................
102
Message shortcuts..............................................................................................................................................................................................
108
File and attachment shortcuts...........................................................................................................................................................................
109
Troubleshooting: Messages................................................................................................................................................................................
110
Files....................................................................................................................................................................................................................
115
File basics...........................................................................................................................................................................................................
115
Managing files and attachments........................................................................................................................................................................
117
File and attachment shortcuts...........................................................................................................................................................................
120
Troubleshooting: Attachments...........................................................................................................................................................................
121
Media.................................................................................................................................................................................................................
122
Music..................................................................................................................................................................................................................
122
Podcasts.............................................................................................................................................................................................................
125
Videos.................................................................................................................................................................................................................
127
Video camera.....................................................................................................................................................................................................
128
Camera...............................................................................................................................................................................................................
130
Pictures...............................................................................................................................................................................................................
132
Voice notes.........................................................................................................................................................................................................
134
Ring tones...........................................................................................................................................................................................................
135
Media storage....................................................................................................................................................................................................
137
Transferring and downloading media files.........................................................................................................................................................
140
Supported audio and video file formats.............................................................................................................................................................
142
Media shortcuts.................................................................................................................................................................................................
142
Troubleshooting: Media.....................................................................................................................................................................................
143
Ring tones, sounds, and alerts............................................................................................................................................................................
146
About ring tones, sounds, and alerts..................................................................................................................................................................
146
Change your ring tone, notifiers, or reminders..................................................................................................................................................
146
Add or delete a custom profile...........................................................................................................................................................................
147
Add a contact alert.............................................................................................................................................................................................
147
Silence your device.............................................................................................................................................................................................
147
Flashing LED........................................................................................................................................................................................................
148
Change alarm notification options.....................................................................................................................................................................
148
Turn on or turn off event sounds.......................................................................................................................................................................
149
Troubleshooting: Ring tones, sounds, and alerts...............................................................................................................................................
149
Browser..............................................................................................................................................................................................................
150
Browser basics....................................................................................................................................................................................................
150
Browser bookmarks............................................................................................................................................................................................
153
RSS feeds............................................................................................................................................................................................................
154
Browser options.................................................................................................................................................................................................
155
Browser security.................................................................................................................................................................................................
157
Browser push......................................................................................................................................................................................................
159
Browser shortcuts..............................................................................................................................................................................................
160
Troubleshooting: Browser..................................................................................................................................................................................
161
Calendar.............................................................................................................................................................................................................
163
Calendar basics...................................................................................................................................................................................................
163
Meetings.............................................................................................................................................................................................................
164
Conference call meetings...................................................................................................................................................................................
166
Synchronizing calendar.......................................................................................................................................................................................
168
Calendar options................................................................................................................................................................................................
170
Troubleshooting: Calendar.................................................................................................................................................................................
171
Contacts..............................................................................................................................................................................................................
173
Contact basics.....................................................................................................................................................................................................
173
Customizing contacts.........................................................................................................................................................................................
174
Synchronizing contacts.......................................................................................................................................................................................
176
Personal distribution lists...................................................................................................................................................................................
178
Multiple contact lists..........................................................................................................................................................................................
179
Contact list options.............................................................................................................................................................................................
179
Troubleshooting: Contacts.................................................................................................................................................................................
180
Clock...................................................................................................................................................................................................................
182
Set the date and time.........................................................................................................................................................................................
182
Change what appears on the screen when your device is charging...................................................................................................................
182
Change the clock face.........................................................................................................................................................................................
182
Display a second time zone on the clock............................................................................................................................................................
183
Turn on the alarm...............................................................................................................................................................................................
183
Silence the alarm................................................................................................................................................................................................
183
Change alarm notification options.....................................................................................................................................................................
183
Turn on bedside clock mode..............................................................................................................................................................................
184
Set options for bedside clock mode...................................................................................................................................................................
184
Use the stopwatch..............................................................................................................................................................................................
184
Use the timer......................................................................................................................................................................................................
184
Change timer notification options......................................................................................................................................................................
185
Troubleshooting: Clock.......................................................................................................................................................................................
185
Tasks and memos...............................................................................................................................................................................................
186
Create a task or memo.......................................................................................................................................................................................
186
Send a task or memo..........................................................................................................................................................................................
186
Change or delete a task or memo......................................................................................................................................................................
186
Change the status of a task................................................................................................................................................................................
186
Hide completed tasks.........................................................................................................................................................................................
187
Show tasks in the calendar.................................................................................................................................................................................
187
Synchronizing tasks and memos.........................................................................................................................................................................
187
About categories................................................................................................................................................................................................
189
Categorize a contact, task, or memo..................................................................................................................................................................
189
Create a category for contacts, tasks, or memos...............................................................................................................................................
189
Turn off the prompt that appears before you delete items...............................................................................................................................
190
Typing.................................................................................................................................................................................................................
191
Typing basics......................................................................................................................................................................................................
191
Typing input methods........................................................................................................................................................................................
191
Typing options....................................................................................................................................................................................................
192
Spelling checker..................................................................................................................................................................................................
193
Custom dictionary..............................................................................................................................................................................................
194
Word Substitution..............................................................................................................................................................................................
195
Typing shortcuts.................................................................................................................................................................................................
196
Troubleshooting: Typing.....................................................................................................................................................................................
197
Keyboard............................................................................................................................................................................................................
198
Assign an application to a Convenience key.......................................................................................................................................................
198
Change the default currency symbol..................................................................................................................................................................
198
Set the cursor speed...........................................................................................................................................................................................
198
Turn on key tones...............................................................................................................................................................................................
198
Set the trackpad sensitivity................................................................................................................................................................................
199
Turn off trackpad sounds...................................................................................................................................................................................
199
Troubleshooting: Keyboard................................................................................................................................................................................
199
Language............................................................................................................................................................................................................
200
About typing input languages............................................................................................................................................................................
200
Change the language..........................................................................................................................................................................................
200
Use a shortcut for switching typing input languages when you are typing........................................................................................................
200
Add a display language.......................................................................................................................................................................................
201
Delete a language...............................................................................................................................................................................................
201
Troubleshooting: Language................................................................................................................................................................................
201
Screen display.....................................................................................................................................................................................................
202
Set options for backlighting................................................................................................................................................................................
202
Use a picture as your device wallpaper..............................................................................................................................................................
202
Change the display font......................................................................................................................................................................................
202
Organizing applications on the Home screen.....................................................................................................................................................
203
Add a message that appears when your device is locked..................................................................................................................................
204
Use grayscale or reverse contrast for the screen display...................................................................................................................................
204
Turn on flashing LED notification for wireless coverage....................................................................................................................................
204
Themes...............................................................................................................................................................................................................
204
Troubleshooting: Display....................................................................................................................................................................................
205
GPS technology...................................................................................................................................................................................................
206
About GPS technology........................................................................................................................................................................................
206
Turn on GPS technology.....................................................................................................................................................................................
206
Set the GPS receiver that you use to track your movement..............................................................................................................................
206
Get your GPS location........................................................................................................................................................................................
207
Prevent others from tracking your location.......................................................................................................................................................
207
Turn off location aiding......................................................................................................................................................................................
207
Troubleshooting: GPS technology......................................................................................................................................................................
208
Maps...................................................................................................................................................................................................................
209
Map basics..........................................................................................................................................................................................................
209
Map options.......................................................................................................................................................................................................
212
Map shortcuts....................................................................................................................................................................................................
212
Troubleshooting: Maps......................................................................................................................................................................................
213
Applications........................................................................................................................................................................................................
214
About multitasking.............................................................................................................................................................................................
214
Keep an application running in the background and switch to another application.........................................................................................
214
Close an application so that it is not running in the background.......................................................................................................................
214
About adding applications..................................................................................................................................................................................
215
About social networking applications................................................................................................................................................................
216
About instant messaging applications................................................................................................................................................................
216
Require your device password before adding an application............................................................................................................................
216
Delete an application.........................................................................................................................................................................................
217
View properties for an application.....................................................................................................................................................................
217
View the size of an application database...........................................................................................................................................................
217
Troubleshooting: Applications...........................................................................................................................................................................
217
BlackBerry Device Software...............................................................................................................................................................................
218
About updating the BlackBerry Device Software...............................................................................................................................................
218
Update the BlackBerry Device Software over the wireless network..................................................................................................................
219
Return to or delete the previous version of the BlackBerry Device Software....................................................................................................
219
Update the BlackBerry Device Software from a web site..................................................................................................................................
219
Update the BlackBerry Device Software using the BlackBerry Desktop Software.............................................................................................
220
Troubleshooting: BlackBerry Device Software...................................................................................................................................................
220
Manage Connections..........................................................................................................................................................................................
222
Manage Connections basics...............................................................................................................................................................................
222
Mobile network..................................................................................................................................................................................................
224
Wi-Fi technology................................................................................................................................................................................................
228
Manage Connections..........................................................................................................................................................................................
236
Manage Connections basics...............................................................................................................................................................................
236
Mobile network..................................................................................................................................................................................................
238
WLAN technology...............................................................................................................................................................................................
242
Bluetooth technology.........................................................................................................................................................................................
248
Bluetooth technology basics..............................................................................................................................................................................
248
Bluetooth technology options............................................................................................................................................................................
251
Troubleshooting: Bluetooth technology............................................................................................................................................................
254
Power and battery..............................................................................................................................................................................................
256
Turn off your device...........................................................................................................................................................................................
256
Set your device to turn on and turn off automatically.......................................................................................................................................
256
Reset the device.................................................................................................................................................................................................
256
Check the battery power level...........................................................................................................................................................................
256
Tips: Extending battery life.................................................................................................................................................................................
256
Memory and media cards...................................................................................................................................................................................
258
About media cards.............................................................................................................................................................................................
258
Supported media cards......................................................................................................................................................................................
258
View the amount of available storage space on your device.............................................................................................................................
258
Turn off media card support..............................................................................................................................................................................
258
Repair files stored on your media card or on your device.................................................................................................................................
258
About compression............................................................................................................................................................................................
259
About file encryption..........................................................................................................................................................................................
259
Turn on encryption.............................................................................................................................................................................................
259
Tips: Freeing and conserving storage space.......................................................................................................................................................
260
Troubleshooting: Storage and media cards........................................................................................................................................................
261
Search.................................................................................................................................................................................................................
262
Search for an item..............................................................................................................................................................................................
262
Set the types of items that are included in searches.........................................................................................................................................
262
Search for messages...........................................................................................................................................................................................
262
Message search criteria......................................................................................................................................................................................
263
Do more with your message search results.......................................................................................................................................................
263
Search for text in a message, in a file, or on a webpage....................................................................................................................................
264
View, change, or delete a saved search.............................................................................................................................................................
264
Search for a contact in your organization's address book..................................................................................................................................
264
Search shortcuts.................................................................................................................................................................................................
265
SIM card..............................................................................................................................................................................................................
266
About the SIM card phone book........................................................................................................................................................................
266
Add a contact to your SIM card..........................................................................................................................................................................
266
Copy contacts from your SIM card to your contact list......................................................................................................................................
266
Copy a contact from your contact list to your SIM card.....................................................................................................................................
266
Change or delete a SIM card contact.................................................................................................................................................................
267
Store text messages on your SIM card...............................................................................................................................................................
267
Change the display name for a phone number..................................................................................................................................................
267
About SIM card security.....................................................................................................................................................................................
267
Protect your SIM card with a PIN code...............................................................................................................................................................
268
Change the SIM card PIN code...........................................................................................................................................................................
268
Security...............................................................................................................................................................................................................
269
Security basics....................................................................................................................................................................................................
269
Password Keeper................................................................................................................................................................................................
271
Encryption..........................................................................................................................................................................................................
273
Memory cleaning................................................................................................................................................................................................
275
Certificates.........................................................................................................................................................................................................
276
PGP keys.............................................................................................................................................................................................................
283
Certificate servers..............................................................................................................................................................................................
288
Key store.............................................................................................................................................................................................................
289
Smart cards.........................................................................................................................................................................................................
292
VPN settings.......................................................................................................................................................................................................
295
Verify security software manually......................................................................................................................................................................
296
Third-party application control..........................................................................................................................................................................
297
Troubleshooting: Security..................................................................................................................................................................................
300
Service books and diagnostic reports.................................................................................................................................................................
301
Accept, delete, or restore a service book...........................................................................................................................................................
301
Run a diagnostic report......................................................................................................................................................................................
301
View, submit, or delete a diagnostic report.......................................................................................................................................................
301
Set a default recipient for diagnostic reports.....................................................................................................................................................
302
I cannot run or submit a diagnostic report.........................................................................................................................................................
302
View the version number of the BlackBerry Device Software on your device...................................................................................................
302
Synchronization..................................................................................................................................................................................................
303
About synchronization and reconciliation..........................................................................................................................................................
303
Reconcile email over the wireless network........................................................................................................................................................
303
Delete email on your device and in your email application on your computer.................................................................................................
304
Synchronize organizer data over the wireless network.....................................................................................................................................
304
About synchronization conflicts.........................................................................................................................................................................
304
Manage email reconciliation conflicts................................................................................................................................................................
305
Manage data synchronization conflicts..............................................................................................................................................................
305
About backing up and restoring device data......................................................................................................................................................
305
Empty the deleted items folder on your computer from your device...............................................................................................................
306
Troubleshooting: Synchronization.....................................................................................................................................................................
306
Accessibility options...........................................................................................................................................................................................
308
About accessibility options.................................................................................................................................................................................
308
Screen accessibility options................................................................................................................................................................................
308
Audio and phone accessibility options...............................................................................................................................................................
309
Typing accessibility options................................................................................................................................................................................
311
Calculator...........................................................................................................................................................................................................
312
Use the calculator...............................................................................................................................................................................................
312
Convert a measurement.....................................................................................................................................................................................
312
BrickBreaker.......................................................................................................................................................................................................
313
About BrickBreaker............................................................................................................................................................................................
313
BrickBreaker capsules.........................................................................................................................................................................................
313
BrickBreaker scoring...........................................................................................................................................................................................
314
Play BrickBreaker................................................................................................................................................................................................
314
Adjust the volume..............................................................................................................................................................................................
314
Set the paddle speed..........................................................................................................................................................................................
315
Word Mole game................................................................................................................................................................................................
316
Word Mole game basics.....................................................................................................................................................................................
316
Single-player games............................................................................................................................................................................................
317
Multiplayer games..............................................................................................................................................................................................
318
Troubleshooting: Word Mole.............................................................................................................................................................................
319
Glossary..............................................................................................................................................................................................................
320
Glossary..............................................................................................................................................................................................................
325
Legal notice........................................................................................................................................................................................................
330
Legal notice........................................................................................................................................................................................................
335