BlackBerry Bold 9788 Help

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BlackBerry 9788 Smartphone

User Guide

Version: 6.0

To find the latest user guides, visit www.blackberry.com/docs/smartphones.

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SWDT643442-941426-0519104425-001

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Contents

Quick Help..........................................................................................................................................................................................................

10

Top 10.................................................................................................................................................................................................................

10

Getting to know your smartphone.....................................................................................................................................................................

14

Tips.....................................................................................................................................................................................................................

19

Make it yours......................................................................................................................................................................................................

25

Shortcuts............................................................................................................................................................................................................

32

Phone shortcuts.................................................................................................................................................................................................

32

Message shortcuts..............................................................................................................................................................................................

32

File and attachment shortcuts...........................................................................................................................................................................

33

Typing shortcuts.................................................................................................................................................................................................

34

Media shortcuts.................................................................................................................................................................................................

35

Browser shortcuts..............................................................................................................................................................................................

36

Calendar shortcuts.............................................................................................................................................................................................

37

Search shortcuts.................................................................................................................................................................................................

38

Map shortcuts....................................................................................................................................................................................................

38

Troubleshooting: Shortcuts................................................................................................................................................................................

38

Phone.................................................................................................................................................................................................................

40

Phone basics.......................................................................................................................................................................................................

40

Emergency calls..................................................................................................................................................................................................

42

Volume...............................................................................................................................................................................................................

43

Voice mail...........................................................................................................................................................................................................

44

Speed dial...........................................................................................................................................................................................................

46

Call waiting, call forwarding, and call blocking...................................................................................................................................................

47

Fixed dialing and smart dialing...........................................................................................................................................................................

48

Conference calls.................................................................................................................................................................................................

51

Call logs...............................................................................................................................................................................................................

52

Multiple phone numbers....................................................................................................................................................................................

53

Phone options....................................................................................................................................................................................................

54

Phone shortcuts.................................................................................................................................................................................................

56

Troubleshooting: Phone.....................................................................................................................................................................................

57

Voice commands................................................................................................................................................................................................

60

Perform an action using a voice command........................................................................................................................................................

60

Available voice commands.................................................................................................................................................................................

60

Change the language for voice commands........................................................................................................................................................

61

Turn off choice lists for voice commands...........................................................................................................................................................

61

Change the options for voice prompts...............................................................................................................................................................

61

Improve voice recognition..................................................................................................................................................................................

62

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Troubleshooting: Voice dialing...........................................................................................................................................................................

62

Messages............................................................................................................................................................................................................

63

Email...................................................................................................................................................................................................................

63

PIN messages......................................................................................................................................................................................................

79

Text messages....................................................................................................................................................................................................

84

Security options for messages............................................................................................................................................................................

92

Attachments.......................................................................................................................................................................................................

93

S/MIME-protected messages.............................................................................................................................................................................

95

IBM Lotus Notes native encrypted messages.....................................................................................................................................................

101

PGP protected messages....................................................................................................................................................................................

102

Message shortcuts..............................................................................................................................................................................................

108

File and attachment shortcuts...........................................................................................................................................................................

109

Troubleshooting: Messages................................................................................................................................................................................

110

Files....................................................................................................................................................................................................................

115

File basics...........................................................................................................................................................................................................

115

Managing files and attachments........................................................................................................................................................................

117

File and attachment shortcuts...........................................................................................................................................................................

120

Troubleshooting: Attachments...........................................................................................................................................................................

121

Media.................................................................................................................................................................................................................

122

Music..................................................................................................................................................................................................................

122

Podcasts.............................................................................................................................................................................................................

125

Videos.................................................................................................................................................................................................................

127

Video camera.....................................................................................................................................................................................................

128

Camera...............................................................................................................................................................................................................

130

Pictures...............................................................................................................................................................................................................

132

Voice notes.........................................................................................................................................................................................................

134

Ring tones...........................................................................................................................................................................................................

135

Media storage....................................................................................................................................................................................................

137

Transferring and downloading media files.........................................................................................................................................................

140

Supported audio and video file formats.............................................................................................................................................................

142

Media shortcuts.................................................................................................................................................................................................

142

Troubleshooting: Media.....................................................................................................................................................................................

143

Ring tones, sounds, and alerts............................................................................................................................................................................

146

About ring tones, sounds, and alerts..................................................................................................................................................................

146

Change your ring tone, notifiers, or reminders..................................................................................................................................................

146

Add or delete a custom profile...........................................................................................................................................................................

147

Add a contact alert.............................................................................................................................................................................................

147

Silence your device.............................................................................................................................................................................................

147

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Flashing LED........................................................................................................................................................................................................

148

Change alarm notification options.....................................................................................................................................................................

148

Turn on or turn off event sounds.......................................................................................................................................................................

149

Troubleshooting: Ring tones, sounds, and alerts...............................................................................................................................................

149

Browser..............................................................................................................................................................................................................

150

Browser basics....................................................................................................................................................................................................

150

Browser bookmarks............................................................................................................................................................................................

153

RSS feeds............................................................................................................................................................................................................

154

Browser options.................................................................................................................................................................................................

155

Browser security.................................................................................................................................................................................................

157

Browser push......................................................................................................................................................................................................

159

Browser shortcuts..............................................................................................................................................................................................

160

Troubleshooting: Browser..................................................................................................................................................................................

161

Calendar.............................................................................................................................................................................................................

163

Calendar basics...................................................................................................................................................................................................

163

Meetings.............................................................................................................................................................................................................

164

Conference call meetings...................................................................................................................................................................................

166

Synchronizing calendar.......................................................................................................................................................................................

168

Calendar options................................................................................................................................................................................................

170

Troubleshooting: Calendar.................................................................................................................................................................................

171

Contacts..............................................................................................................................................................................................................

173

Contact basics.....................................................................................................................................................................................................

173

Customizing contacts.........................................................................................................................................................................................

174

Synchronizing contacts.......................................................................................................................................................................................

176

Personal distribution lists...................................................................................................................................................................................

178

Multiple contact lists..........................................................................................................................................................................................

179

Contact list options.............................................................................................................................................................................................

179

Troubleshooting: Contacts.................................................................................................................................................................................

180

Clock...................................................................................................................................................................................................................

182

Set the date and time.........................................................................................................................................................................................

182

Change what appears on the screen when your device is charging...................................................................................................................

182

Change the clock face.........................................................................................................................................................................................

182

Display a second time zone on the clock............................................................................................................................................................

183

Turn on the alarm...............................................................................................................................................................................................

183

Silence the alarm................................................................................................................................................................................................

183

Change alarm notification options.....................................................................................................................................................................

183

Turn on bedside clock mode..............................................................................................................................................................................

184

Set options for bedside clock mode...................................................................................................................................................................

184

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Use the stopwatch..............................................................................................................................................................................................

184

Use the timer......................................................................................................................................................................................................

184

Change timer notification options......................................................................................................................................................................

185

Troubleshooting: Clock.......................................................................................................................................................................................

185

Tasks and memos...............................................................................................................................................................................................

186

Create a task or memo.......................................................................................................................................................................................

186

Send a task or memo..........................................................................................................................................................................................

186

Change or delete a task or memo......................................................................................................................................................................

186

Change the status of a task................................................................................................................................................................................

186

Hide completed tasks.........................................................................................................................................................................................

187

Show tasks in the calendar.................................................................................................................................................................................

187

Synchronizing tasks and memos.........................................................................................................................................................................

187

About categories................................................................................................................................................................................................

189

Categorize a contact, task, or memo..................................................................................................................................................................

189

Create a category for contacts, tasks, or memos...............................................................................................................................................

189

Turn off the prompt that appears before you delete items...............................................................................................................................

190

Typing.................................................................................................................................................................................................................

191

Typing basics......................................................................................................................................................................................................

191

Typing input methods........................................................................................................................................................................................

191

Typing options....................................................................................................................................................................................................

192

Spelling checker..................................................................................................................................................................................................

193

Custom dictionary..............................................................................................................................................................................................

194

Word Substitution..............................................................................................................................................................................................

195

Typing shortcuts.................................................................................................................................................................................................

196

Troubleshooting: Typing.....................................................................................................................................................................................

197

Keyboard............................................................................................................................................................................................................

198

Assign an application to a Convenience key.......................................................................................................................................................

198

Change the default currency symbol..................................................................................................................................................................

198

Set the cursor speed...........................................................................................................................................................................................

198

Turn on key tones...............................................................................................................................................................................................

198

Set the trackpad sensitivity................................................................................................................................................................................

199

Turn off trackpad sounds...................................................................................................................................................................................

199

Troubleshooting: Keyboard................................................................................................................................................................................

199

Language............................................................................................................................................................................................................

200

About typing input languages............................................................................................................................................................................

200

Change the language..........................................................................................................................................................................................

200

Use a shortcut for switching typing input languages when you are typing........................................................................................................

200

Add a display language.......................................................................................................................................................................................

201

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Delete a language...............................................................................................................................................................................................

201

Troubleshooting: Language................................................................................................................................................................................

201

Screen display.....................................................................................................................................................................................................

202

Set options for backlighting................................................................................................................................................................................

202

Use a picture as your device wallpaper..............................................................................................................................................................

202

Change the display font......................................................................................................................................................................................

202

Organizing applications on the Home screen.....................................................................................................................................................

203

Add a message that appears when your device is locked..................................................................................................................................

204

Use grayscale or reverse contrast for the screen display...................................................................................................................................

204

Turn on flashing LED notification for wireless coverage....................................................................................................................................

204

Themes...............................................................................................................................................................................................................

204

Troubleshooting: Display....................................................................................................................................................................................

205

GPS technology...................................................................................................................................................................................................

206

About GPS technology........................................................................................................................................................................................

206

Turn on GPS technology.....................................................................................................................................................................................

206

Set the GPS receiver that you use to track your movement..............................................................................................................................

206

Get your GPS location........................................................................................................................................................................................

207

Prevent others from tracking your location.......................................................................................................................................................

207

Turn off location aiding......................................................................................................................................................................................

207

Troubleshooting: GPS technology......................................................................................................................................................................

208

Maps...................................................................................................................................................................................................................

209

Map basics..........................................................................................................................................................................................................

209

Map options.......................................................................................................................................................................................................

212

Map shortcuts....................................................................................................................................................................................................

212

Troubleshooting: Maps......................................................................................................................................................................................

213

Applications........................................................................................................................................................................................................

214

About multitasking.............................................................................................................................................................................................

214

Keep an application running in the background and switch to another application.........................................................................................

214

Close an application so that it is not running in the background.......................................................................................................................

214

About adding applications..................................................................................................................................................................................

215

About social networking applications................................................................................................................................................................

216

About instant messaging applications................................................................................................................................................................

216

Require your device password before adding an application............................................................................................................................

216

Delete an application.........................................................................................................................................................................................

217

View properties for an application.....................................................................................................................................................................

217

View the size of an application database...........................................................................................................................................................

217

Troubleshooting: Applications...........................................................................................................................................................................

217

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BlackBerry Device Software...............................................................................................................................................................................

218

About updating the BlackBerry Device Software...............................................................................................................................................

218

Update the BlackBerry Device Software over the wireless network..................................................................................................................

219

Return to or delete the previous version of the BlackBerry Device Software....................................................................................................

219

Update the BlackBerry Device Software from a web site..................................................................................................................................

219

Update the BlackBerry Device Software using the BlackBerry Desktop Software.............................................................................................

220

Troubleshooting: BlackBerry Device Software...................................................................................................................................................

220

Manage Connections..........................................................................................................................................................................................

222

Manage Connections basics...............................................................................................................................................................................

222

Mobile network..................................................................................................................................................................................................

224

Wi-Fi technology................................................................................................................................................................................................

228

Manage Connections..........................................................................................................................................................................................

236

Manage Connections basics...............................................................................................................................................................................

236

Mobile network..................................................................................................................................................................................................

238

WLAN technology...............................................................................................................................................................................................

242

Bluetooth technology.........................................................................................................................................................................................

248

Bluetooth technology basics..............................................................................................................................................................................

248

Bluetooth technology options............................................................................................................................................................................

251

Troubleshooting: Bluetooth technology............................................................................................................................................................

254

Power and battery..............................................................................................................................................................................................

256

Turn off your device...........................................................................................................................................................................................

256

Set your device to turn on and turn off automatically.......................................................................................................................................

256

Reset the device.................................................................................................................................................................................................

256

Check the battery power level...........................................................................................................................................................................

256

Tips: Extending battery life.................................................................................................................................................................................

256

Memory and media cards...................................................................................................................................................................................

258

About media cards.............................................................................................................................................................................................

258

Supported media cards......................................................................................................................................................................................

258

View the amount of available storage space on your device.............................................................................................................................

258

Turn off media card support..............................................................................................................................................................................

258

Repair files stored on your media card or on your device.................................................................................................................................

258

About compression............................................................................................................................................................................................

259

About file encryption..........................................................................................................................................................................................

259

Turn on encryption.............................................................................................................................................................................................

259

Tips: Freeing and conserving storage space.......................................................................................................................................................

260

Troubleshooting: Storage and media cards........................................................................................................................................................

261

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Search.................................................................................................................................................................................................................

262

Search for an item..............................................................................................................................................................................................

262

Set the types of items that are included in searches.........................................................................................................................................

262

Search for messages...........................................................................................................................................................................................

262

Message search criteria......................................................................................................................................................................................

263

Do more with your message search results.......................................................................................................................................................

263

Search for text in a message, in a file, or on a webpage....................................................................................................................................

264

View, change, or delete a saved search.............................................................................................................................................................

264

Search for a contact in your organization's address book..................................................................................................................................

264

Search shortcuts.................................................................................................................................................................................................

265

SIM card..............................................................................................................................................................................................................

266

About the SIM card phone book........................................................................................................................................................................

266

Add a contact to your SIM card..........................................................................................................................................................................

266

Copy contacts from your SIM card to your contact list......................................................................................................................................

266

Copy a contact from your contact list to your SIM card.....................................................................................................................................

266

Change or delete a SIM card contact.................................................................................................................................................................

267

Store text messages on your SIM card...............................................................................................................................................................

267

Change the display name for a phone number..................................................................................................................................................

267

About SIM card security.....................................................................................................................................................................................

267

Protect your SIM card with a PIN code...............................................................................................................................................................

268

Change the SIM card PIN code...........................................................................................................................................................................

268

Security...............................................................................................................................................................................................................

269

Security basics....................................................................................................................................................................................................

269

Password Keeper................................................................................................................................................................................................

271

Encryption..........................................................................................................................................................................................................

273

Memory cleaning................................................................................................................................................................................................

275

Certificates.........................................................................................................................................................................................................

276

PGP keys.............................................................................................................................................................................................................

283

Certificate servers..............................................................................................................................................................................................

288

Key store.............................................................................................................................................................................................................

289

Smart cards.........................................................................................................................................................................................................

292

VPN settings.......................................................................................................................................................................................................

295

Verify security software manually......................................................................................................................................................................

296

Third-party application control..........................................................................................................................................................................

297

Troubleshooting: Security..................................................................................................................................................................................

300

Service books and diagnostic reports.................................................................................................................................................................

301

Accept, delete, or restore a service book...........................................................................................................................................................

301

Run a diagnostic report......................................................................................................................................................................................

301

View, submit, or delete a diagnostic report.......................................................................................................................................................

301

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Set a default recipient for diagnostic reports.....................................................................................................................................................

302

I cannot run or submit a diagnostic report.........................................................................................................................................................

302

View the version number of the BlackBerry Device Software on your device...................................................................................................

302

Synchronization..................................................................................................................................................................................................

303

About synchronization and reconciliation..........................................................................................................................................................

303

Reconcile email over the wireless network........................................................................................................................................................

303

Delete email on your device and in your email application on your computer.................................................................................................

304

Synchronize organizer data over the wireless network.....................................................................................................................................

304

About synchronization conflicts.........................................................................................................................................................................

304

Manage email reconciliation conflicts................................................................................................................................................................

305

Manage data synchronization conflicts..............................................................................................................................................................

305

About backing up and restoring device data......................................................................................................................................................

305

Empty the deleted items folder on your computer from your device...............................................................................................................

306

Troubleshooting: Synchronization.....................................................................................................................................................................

306

Accessibility options...........................................................................................................................................................................................

308

About accessibility options.................................................................................................................................................................................

308

Screen accessibility options................................................................................................................................................................................

308

Audio and phone accessibility options...............................................................................................................................................................

309

Typing accessibility options................................................................................................................................................................................

311

Calculator...........................................................................................................................................................................................................

312

Use the calculator...............................................................................................................................................................................................

312

Convert a measurement.....................................................................................................................................................................................

312

BrickBreaker.......................................................................................................................................................................................................

313

About BrickBreaker............................................................................................................................................................................................

313

BrickBreaker capsules.........................................................................................................................................................................................

313

BrickBreaker scoring...........................................................................................................................................................................................

314

Play BrickBreaker................................................................................................................................................................................................

314

Adjust the volume..............................................................................................................................................................................................

314

Set the paddle speed..........................................................................................................................................................................................

315

Word Mole game................................................................................................................................................................................................

316

Word Mole game basics.....................................................................................................................................................................................

316

Single-player games............................................................................................................................................................................................

317

Multiplayer games..............................................................................................................................................................................................

318

Troubleshooting: Word Mole.............................................................................................................................................................................

319

Glossary..............................................................................................................................................................................................................

320

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Glossary..............................................................................................................................................................................................................

325

Legal notice........................................................................................................................................................................................................

330

Legal notice........................................................................................................................................................................................................

335