Troubleshooting: Bluetooth technology
I cannot type a passkey on a Bluetooth enabled device
If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined.
On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.
My list of paired Bluetooth devices does not appear
Try the following actions:
• Verify that Bluetooth® technology is turned on.
• Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list.
Related information
Bluetooth technology basics, 248
I cannot pair with a Bluetooth enabled device
Try the following actions:
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• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the
documentation that came with the Bluetooth enabled device.
• If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the
Bluetooth enabled device.
• If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your
BlackBerry device discoverable for a short period of time. Many car kits need to discover your BlackBerry device rather
than your BlackBerry device discovering the car kit. On the Home screen, click the connections area at the top of the
screen, or click the Manage Connections icon. Click Bluetooth Connections. Click Add New Device. Click Listen.
Bluetooth enabled devices can detect your BlackBerry device for 2 minutes.
• Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. On
the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click
Bluetooth Connections. Highlight a Bluetooth enabled device. Press the
key > Device Properties. Clear the
Encryption check box. Press the
key > Save.
I cannot share contacts with a paired Bluetooth enabled device
Try the following:
• Verify that Bluetooth® technology is turned on.
• Verify that your BlackBerry® device is paired with the Bluetooth enabled device.
• Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled.
• Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the
Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth
enabled device.
Related information
Bluetooth technology basics, 248
Share contacts with a paired Bluetooth enabled car kit, 249
User Guide
Bluetooth technology
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