BlackBerry Bold 9788 - Email

• To change the message, click Edit. Change the message. Press the

key > Send.

• To change the recipients, click Edit. Highlight a contact. Press the

key > Change Address. Click a new contact.

Press the

key > Send.

• To resend the message without changing it, click Resend.

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Reply to or forward an email or PIN message

In a message, press the

key.

• To reply to a message, click Reply or Reply to All.
• To forward a message, click Forward or Forward As.

Related information

I can't send messages, 110

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. Press the

key > Check Spelling.

2. Do any of the following:

• To accept the suggested spelling, click a word in the list that appears.
• To ignore the suggested spelling, press the

key.

• To ignore all instances of the suggested spelling, press the

key > Ignore All.

• To add the word to the custom dictionary, press the

key > Add To Dictionary.

• To stop checking spelling, press the

key > Cancel Spell Check.

Save a draft of a message

When you are composing a message, press the

key > Save Draft.

Attach a file to an email

To attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your administrator.

When you are composing an email, press the

key > Attach > File.

• To attach a file that is saved on your BlackBerry device or media card, find and click the file.
• To attach a file that is saved on your organization's network, press the

key > Go To. Find and click the file. If

necessary, type the credentials that you use to connect to your organization's network.

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Attach a contact card to a message

You can attach a contact card to an email, a PIN message, or a text message.
1. When you are composing a message, press the

key > Attach > Contact.

2. Find and highlight a contact.
3. Press the

key > Continue.

Related information

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Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

1. On the Home screen, click the Messages icon.
2. Press the

key > Options.

• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the

appropriate email account. If the Use Auto Signature check box is not selected, select it. Place your cursor in the field

that appears.

• For a personal email account, click Email Account Management. Click an email account. Press the

key > Edit.

3. Type a signature.
4. Press the

key > Save.

Your signature is added to your email after you send it.

Change the email address that you use to send messages or meeting invitations

1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Default Services.
3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.
4. Press the

key > Save.

Delete the disclaimer from an email

If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might
add a disclaimer to your email after you send it.
When you are composing an email, press the

key > Remove Disclaimer.

To add the disclaimer again, press the

key > Add Disclaimer.

Delete the original text from a reply message

When you are replying to a message, press the

key > Delete Original Text.

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Set the importance level for an email or PIN message that you send

1. When you are composing an email or PIN message, press the

key > Options.

2. Change the Importance field.
3. Press the

key > Save.

Blind carbon copy a contact

You can blind carbon copy a contact in an email or a PIN message.
When you are composing an email or a PIN message, press the

key > Add Bcc.

Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.
1. On the Home screen, click the Messages icon.
2. Highlight the message.
3. Press the

key > Delete.

Viewing and replying to email

About email account icons

Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry® device with a work

email account and one or more personal email accounts. If you associate your device with more than one email account,

multiple email account icons might appear on your device, in addition to the main Messages icon. For more information about

associating your device with more than one email account, visit

www.blackberry.com/docs/smartphones

and click the link

under Email Setup.
Depending on your theme, a separate icon might appear for text messages.

Search for text in a message, in a file, or on a webpage

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

1. In a message, in a file, in an attachment, or on a webpage, press the

key > Find or Find on Page.

2. Type the text.
3. Press the Enter key.

To search for the next instance of the text, press the

key > Find Next or Find Next on Page.

View email in plain text format

1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Email Preferences.

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3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Enable HTML Email check box.
5. Press the

key > Save.

View an address instead of a display name

In a message, press the

key > Show Address.

To view the display name again, press the

key > Show Name.

Mark a message as opened or unopened

On the Home screen, click the Messages icon.

• To mark a message as opened or unopened, highlight the message. Press the

key > Mark Opened or Mark

Unopened.

• To mark all messages that are prior to a specific date as opened, highlight a date field. Press the

key > Mark Prior

Opened.

Save a message

Saved messages aren't deleted even if your BlackBerry® device is set to delete messages automatically after a certain period of
time.

On the Home screen, click the Messages icon.

• To save an email or PIN message, highlight an email or PIN message. Press the

key > Save.

• To save a text message, open a conversation and highlight a text message. Press the

key > Save Message.

Delete a message

On the Home screen, click the Messages icon.

• To delete a message, highlight the message. Press the

key > Delete.

• To delete a saved message, press the

key > View Saved Messages. Highlight the message. Press the

key >

Delete. If necessary, delete the message from your message inbox as well.

• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up

or down. Release the Shift key. Press the

key > Delete Messages.

• To delete all messages prior to a certain date, highlight a date field. Press the

key > Delete Prior > Delete.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your
computer during email reconciliation.

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About flags

You can add flags to email that you receive or send as a reminder to you or the recipients to follow up with the messages. You

can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry® device reminds you to return

to the email.
If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags,

changes that you make to flags on your device should be reflected in the email application on your computer. Likewise,

changes that you make to flags in the email application on your computer should be reflected on your device.
If wireless email reconciliation is turned off, you can still manage flags for email on your device.

Add, change, or remove a flag

When you are composing or viewing an email, press the

key.

• To add a flag, click Flag for Follow Up. Set the flag properties. Press the

key > Save.

• To change a flag, click Flag Properties. Change the flag properties. Press the

key > Save.

• To remove a flag, click Clear Flag.

Note: If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® device and
are not sent to the recipient.

Change how a message inbox displays messages

1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Message Display and Actions.

• To change the order of the subject line and sender, change the Display Order field.
• To change how messages are separated, change the Separators field.
• To change how many messages can fit on the screen, change the Display Message Header On field.

3. Press the

key > Save.

Group email by subject

1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Message Display and Actions.

3. Change the Display Style field to Group by Subject.
4. Press the

key > Save.

To stop grouping email by subject, change the Display Style field to Single Messages.

Use color to differentiate work messages from other messages

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

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1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Message Categorization.
3. In the Message Outline Colors section, do any of the following:

• To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server, change

the Enterprise Messages field.

• To set an outline color for your other messages, change the Other Messages field.

4. Press the

key > Save.

Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your
administrator.

Hide sent messages from the message inbox

1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Message Display and Actions.

3. Select the Hide Sent Messages check box.
4. Press the

key > Save.

Hide messages from the Messages application

You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a
separate icon to appear on the Home screen for text messages. Depending on your theme, a separate icon might already
appear by default.
1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Inbox Management.

• To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more

email accounts.

• To hide text messages, in the Other Message Types section, clear the Text Messages check box.

3. Press the

key > Save.

Filing email

About synchronization of email folders

You can add, change, or delete email folders in the email application on your computer or in the Messages application on your

BlackBerry® device.
If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports this

feature, changes that you make to email folders are synchronized over the wireless network.
If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email

application on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry®

Desktop Software. For more information about email reconciliation, see the Help in the BlackBerry Desktop Software.

Related information

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Reconcile email over the wireless network, 14

File an email

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.
2. Highlight an email.
3. Press the

key > File.

4. Highlight a folder.
5. Press the

key > File.

Related information

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I can't file email messages, 111

Add, move, rename, or delete an email folder

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.
2. Press the

key > View Folder.

3. Highlight a folder.
4. Press the

key.

• To add a folder, click Add Folder.
• To move a folder, click Move Folder. Click the new location.
• To rename a folder, click Rename Folder.
• To delete a folder, click Delete Folder.

Forward messages from a specific email folder to your device

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.
4. Press the

key > Folder Redirection.

5. Select the check box beside an email folder.
6. Press the

key > Save.

Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email
application on your computer, appears on your BlackBerry device.

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Related information

Stop storing messages sent from your computer on your device, 74

Hide filed email from the message inbox

1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Message Display and Actions.

3. Select the Hide Filed Messages check box.
4. Press the

key > Save.

View filed messages

1. On the Home screen, click the Messages icon.
2. Press the

key > View Folder.

3. Click a folder.

Email options

Set an out-of-office reply

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Use Out Of Office Reply check box.
5. In the field that appears, type a reply.
6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.
7. Press the

key > Save.

To turn off the out-of-office reply, clear the Use Out Of Office Reply check box.

Change options for your personal email account

Depending on your wireless service provider, you might not be able to change some options for your personal email account.
You can change options for each personal email account that you added to your BlackBerry® device. You can create email
filters, synchronize your contacts, change your signature or display name, and more.
1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Email Account Management.

3. Click the email account that you want to change options for.

For more information about personal email accounts, visit

www.blackberry.com/docs/smartphones

and click the link under

Email Setup.

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Turn on or turn off read receipts

Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the

options might not appear.

1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.
4. To set whether your BlackBerry® device sends a read receipt or delivery receipt when a sender requests it, change the

Send Read Receipts field.

5. Press the

key > Save.

Stop loading pictures in HTML email messages

By default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email
messages.
1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Download Images Automatically check box.
5. Press the

key > Save.

To view pictures in an HTML email message, press the

key > Get Images.

Turn off the prompt that appears before downloading external pictures in HTML email
messages

Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® device prompts you
before downloading external pictures.
1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Confirm External Image Download check box.
5. Press the

key > Save.

Receive only the first section of long email messages

1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Message Display and Actions.

3. Clear the Auto More check box.
4. Press the

key > Save.

To download more of an email, press the

key > More or More All.

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Open a new message automatically when you remove your device from your holster

1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Message Display and Actions.

3. Change the Auto Open Newest Message After Removing Device From Holster field.
4. Press the

key > Save.

Hide the new or unopened message indicator

1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Message Display and Actions.

• To hide the new message indicator, clear the Display New Message Indicator check box.
• To hide the unopened message indicator, change the Display Message Count field to None.

3. Press the

key > Save.

Stop displaying recent contacts in email address fields

By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your
BlackBerry® device displays the email addresses of recent contacts who are not in your contact list.
1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Message Display and Actions.

3. Clear the Show Recent Contacts When Composing Email check box.
4. Press the

key > Save.

Turn off the prompt that appears before you delete a message

1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Message Display and Actions.

3. Clear the Confirm Delete check box.
4. Press the

key > Save.

Turn off the prompt that appears when you mark messages as opened

1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Message Display and Actions.

3. Clear the Confirm Mark Prior Opened check box.
4. Press the

key > Save.

View or hide call logs in the Messages application

You can set your BlackBerry® device to show call logs, including missed calls, in the Messages application.
1. From the Home screen, press the

key.

2. Press the

key > Options > Call Logs and Lists.

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• To show recent and missed calls in the Messages application, select the All Calls option.
• To hide call logs in the Messages application, select the None option.

3. Press the

key > Save.

Storing and forwarding email

Set how long your device stores messages

1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Message Display and Actions.

3. Change the Days To Keep Messages field.
4. Press the

key > Save.

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Stop storing messages sent from your computer on your device

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.
4. Press the

key > Folder Redirection.

5. Clear the check box beside the Sent Items folder.
6. Press the

key > Save.

Stop storing messages sent from your device on your computer

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Save Copy In Sent Folder check box.
5. Press the

key > Save.

Stop forwarding email to your device

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.

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2. Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Send Email to Handheld check box.
5. Press the

key > Save.

To forward email to your BlackBerry device again, select the Send Email to Handheld check box.

Email filters

About email filters

You can create email filters to specify which email is forwarded to your BlackBerry® device and which remains in the email

application on your computer.
Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple

email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher

in the list.

Create an email filter

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.
For information about completing this task for a personal email account that you have on your BlackBerry device (such as
Google Mail™ or Windows Live™ Hotmail®), visit

www.blackberry.com/docs/smartphones

and click the link under Email Setup.

1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Email Filters.

3. Press the

key > New.

4. Type a name for the email filter.
5. Set the email filter options.
6. Press the

key > Save.

Create an email filter based on a contact or subject

1. On the Home screen, click the Messages icon.
2. Highlight an email.
3. Press the

key > Filter by > Sender or Subject.

4. Type a name for the email filter.
5. Set the email filter options.
6. Press the

key > Save.

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Options for email filters

Option

Description

From

Specify one or more contacts or email addresses that the email
filter should search for in the From field of your email. Separate
multiple contacts or email addresses with a semicolon (;). To
specify that the email filter should search for all contacts or
email addresses that contain specific text, type the text and
use an asterisk (*) as a wildcard character to represent the rest
of the contact or email address.

Sent to

Specify one or more contacts or email addresses that the email
filter should search for in the Sent To field of your email.
Separate multiple contacts or email addresses with a
semicolon (;). To specify that the email filter should search for
all contacts or email addresses that contain specific text, type
the text and use an asterisk (*) as a wildcard character to
represent the rest of the contact or email address.

Subject

Specify the text that the email filter should search for in the
Subject field of your email.

Message

Specify the text that the email filter should search for in the
body of your email.

Sent directly to me

Set whether the email filter applies to email that includes your
email address in the To field.

Cc to me

Set whether the email filter applies to email that includes your
email address in the CC field.

Bcc to me

Set whether the email filter applies to email that includes your
email address in the BCC field.

Importance

Set the importance level of email that the email filter applies
to.

Sensitivity

Set the sensitivity level of email that the email filter applies to.

Action

Set whether email that the email filter applies to is forwarded
to your BlackBerry® device. If email is forwarded, specify
whether it is forwarded with high importance or with the email
header only.

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Turn on an email filter

1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Email Filters.

3. Select the check box beside an email filter.
4. Press the

key > Save.

Change, prioritize, or delete an email filter

1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Email Filters.

3. Highlight an email filter.
4. Press the

key.

• To change an email filter, click Edit. Change the options for the email filter. Press the

key > Save.

• To prioritize an email filter, click Move. Click the new location.
• To delete an email filter, click Delete.

Synchronizing email

About synchronization and reconciliation

The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and

memos) between your BlackBerry® device and the email application on your computer over the wireless network.
The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your

computer over the wireless network. When you file or delete email messages on your device, these email messages should be

filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on

your computer should be reflected on your device.
In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be

synchronized or reconciled.
If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these

features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and

email. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device

is lost, stolen, or corrupted by an unforeseen issue.

Reconcile email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Email Reconciliation.

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3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5. Press the

key > Save.

If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the

BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry

Desktop Software.

Delete email on your device and in your email application on your computer

You can set the Delete On option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.
4. Change the Delete On field to Mailbox & Handheld.
5. Press the

key > Save.

It takes a short period of time for email to be deleted over the wireless network.

Related information

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Empty the deleted items folder on your computer from your device

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.
2. Press the

key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.
4. Press the

key > Purge Deleted Items.

About synchronization conflicts

A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in

the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or

the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes

precedence over the organizer data on your device when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device

is lost, stolen, or corrupted by an unforeseen issue.

Related information

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