Troubleshooting: Synchronization
Email is not reconciling over the wireless network
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email manually. On the Home screen, click the Messages icon. Press the
key > Reconcile Now.
Organizer data is not synchronizing over the wireless network
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks
application, and MemoPad.
• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software
to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Contact list field data is not appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For
example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with
the email application on your computer, because the birthday field is a date field in the email application on your computer.
Related information
Create a custom contact field, 173
User Guide
Synchronization
306
Some characters in calendar entries do not appear correctly after
synchronization
If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your
computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your
computer. For more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
Related information
Synchronize organizer data over the wireless network, 168
About synchronization conflicts, 78
I'm not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of
the BlackBerry® Desktop Software to reconcile email messages in personal folders. For more information, see the Help in the
BlackBerry Desktop Software.
User Guide
Synchronization
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